Terms & Conditions

PLEASE NOTE OUR PHONE LINES ARE NOT WORKING WE WILL UPDATE YOU AS SOON AS ITS FIXED. Currently there is is some heavy building work going on that has affected all our phone lines in the area.
Please email us through our contact us page or at info@completethelookz.co.uk. 
We now also have a whats upp message service available for any quick messages that you would like our customer service team on 07753 217536. Please note we cannot accept any calls on this number. 
we will endure to reply to all emaila nd messages within 1-8 working hours of business.

WELCOME TO THE COMPLETE THE LOOKZ WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW

Order process

  1. Our display of products on our website is an invitation and not an offer to sell those products to you.
  2. An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
  3. We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
  4. If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
  5. Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledging emails (see 4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be returned for full refund. PLEASE NOTE All DISCOUNTED DRESSES AND TAILORED DRESSES ARE NON-REFUNDED . WE DO NOT ACCEPT CANCELLATION FOR THESE ORDER. PLEASE ALLOW 3-5 days for clothes to be tailored. if yopu want a faster tailored service. PLEASE Call us on 07753 217536 to request this . Extra payment of £10 may occur. We do not accept  any responsibilty on tailored dresses. if you  need to add additional requirements please add it to the comment box at the check out.
  6. The contract will be formed at the place of dispatch of the products
  7. All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.
  8. We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
  9. Please note that next day delivery is only available for all shamballa jewellery all other items have 2-5 days delivery time period.
  10. Free delivery applies to all shamballa jewellery range and bridal jewellery only over purchases over £25 . Please use coupon code 3333 at the checkout. If you have any problem please contact us via our contact form.
  11. Please note all promotional items are non-refundable. This includes all BOGOF, Facebook promotion,or discounted items. We will not accept returns for these items. These are discounted as clearence stock unless its otherwise stated it can be returned.
  12. Only one promotional method is accepted per item. You cannot have two discounts or promotion together except the free delivery and  one promotion  or discount.
  13. These includes facebook promotions, website or newsletter discount unless otherwise stated.

Payment

  1. Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment. We accept all major credit cards. We do not accept cheques.
  2. For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.
  3. A delivery charge will be applied at checkout, please view our delivery charges.

Delivery

  1. We deliver to any UK address as well as providing International Delivery. Please see our Delivery section for the country list and prices.
  2. Orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
  3. A delivery charge is applicable of £3.99 for standard delivery in UK Mainland Only. Please see our delivery section for full costs.
  4. All delivery deadlines will depend on address details supplied and stocks being present at time of despatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
  5. We will try to deliver all orders received, however if a customer is not at home a card will be left and the parcel will be delivered to a Neighbour, Post Office or returned back to the depot. It is the customer’s responsibility to collect it or arrange re-delivery.
  6. If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further postage charge is applicable.
  7. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
  8. We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer.
  9. We are not liable to pay refund for late delivery due to delays with the payment of duties and taxes or parcels being seized by authorities. Or for delays caused by acts or omissions of customers details or other regulatory agencies.

Cancellation

  1. If, for any reason, you wish to do so you have the right to cancel any order you have placed. (Other than in respect of products made to your specification.)
  2. You can email us on info@completethelookz.co.uk  or write to us at Customer Service return from to Cancel an order.
  3. We will refund you the full amount on complete orders returned. We do not refund cost of returning the goods in line with Regulation 17 of the Distant Selling Regulations. Any orders which are not received in line with the above, the cost of return will be debited from any refund due.
  4. For instructions on how to return an order, please visit our Returns section.

General

  1. The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
  2. All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
  3. We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence.
  4. These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
  5. We may amend these terms from time to time at our discretion without notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.
  6. No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
  7. You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  8. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
  9. Neither the Content the Trade Marks nor any other portion of the Website may be used reproduced duplicated copied sold resold accessed modified or otherwise exploited in full or in part for any purpose without our prior written consent.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS

Stock Availability

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.

  1. We will try to contact you in the event you are is not reachable a refund may be given of the item and your order despatched.
  2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.
  3. Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for timed and next day deliveries in these cases.
  4. In the event that more than one item is missing we may cancel the order and issue a refund in full.

Returns

  1. We do not provide a free returns service. Please fill in a return form on the website home page. within 48 working hours. Which is 3-4 working days someone from the return dept will contact you back via email and inform you the procedures of how to return the items back. Please check your spam mail during this period, we will not be held resonsible if email has been ignored.
  2. We will refund most items provided they are returned complete, unused and in their original packaging with any appropriate labels and tags intact 
  3. You must take reasonable care of the goods and immediately return them to us in the normal way. Within 7 working days after you have recieve the email back from the return dept. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
  4. You can return your goods via a Post Office using a second class recorded delivery for parcel under 1kg in weight., thereafter 1st class recorded.
  5. We cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.
  6. Cosmetics and Pierced Jewellery items cannot be returned due to current Health & Hygiene regulations. Please note all sale, discounted  items and stitched suits are non-refundable.
  7. If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
  8. Any goods recieved after the timescale outside the return period will have 70% admin charge imposed on their refund.

Damaged Goods

  1. In the event that the parcel has been damaged or tampered with on delivery, do not sign for parcel and return it back to courier.
  2. If you accept parcel then sign ‘damaged’ on receipt and obtain couriers signature. Open goods in front of courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim.
  3. Keep ALL packaging as this will be required for any claims against couriers for damaged/missing items.
  4. Refunds will not be given for products with damages caused by a customer's misuse or neglect.

Missing Items

  1. A claim must be placed within 24 hours of receipt of your order via, email info@completethelookz.co.uk or completethelookzuk@gmail.com
  2. All packaging must be kept in order to process your claim.
  3. Should you accept a damaged package you will be subject to any Royal Mail investigations before we can finalize any claims.

Refunds

  1. Refunds are processed within 14 working days of receipt of any returns. A refund can only be issued via the original payment method.
  2. If an item is out of stock or you cancel your order before despatch a refund is issued within 3/4 days. If there is an issue where a refund has not been received please email us at info@completethelookz.co.uk or completethelookzuk@gmail.com
  3. Any courier claims can take up to six weeks to refund on return of all relevant paperwork.
  4. During peak periods such as Sales or Festive periods processing returns may be slightly delayed.